Operations & HR Support Specialist
Name: Raphael Health Center
State: IN
City: Indianapolis
AREA: Urban
Number of Locations: 1
MODEL: FQHC
Year Founded: 1994
Overview
A leader in providing accessible, affordable, high quality outpatient health care services to the medically underserved. The Health Center collaborates with other community partners to strive for a goal of “100% Access and 0 Health Disparities” in the community.
Mission & Passions
Our Mission
The Health Center’s mission is to provide community-based, full service health care of the highest quality with respect and dignity for all people including the underserved and uninsured within a setting that shares the love and healing of Jesus Christ.
Job Info
Job Title: Operations & HR Support Specialist
Job Description
Experience
A qualified candidate will have a minimum of two (2) years of direct clinical experience in outpatient behavioral health services providing assessment and treatment of various mental health and substance use diagnoses for patients of all ages.
Experience in a federally qualified health center and/or integrated primary care setting is preferred.
Experience in working with children and adolescents is preferred.
Core Work Skills
Ability to communicate effectively both written and verbal;
Skill in establishing and maintaining effective working relationships with patients, co-workers, colleagues and the community;
Skill in exercising initiative, listening, judgment, discretion, and decision-making to achieve quality patient care;
Ability to prioritize work assignments, work independently, and perform duties efficiently;
Understanding of individual socio-economic status and life-style with respect to individual differences; and
Ability to react calmly and effectively in urgent/emergency situations.
Assessment/Evaluation & Diagnosis
Knowledge of and skills in assessment and evaluation of mental health and substance use disorders;
Ability to diagnose mental health and substance use disorders
Skill in preparing and maintaining records, writing reports, and responding to correspondence from medical providers, patients, and organizations outside of our health center.
Care Planning & Treatment
Knowledge and skill using case conceptualization to formulate clinical diagnoses and inform treatment;
Skill in formulating treatment plans;
Ability to communicate treatment plan to other disciplines within the health center in order to coordinate patient treatment;
Ability to utilized various forms of psychotherapy in order to carry out the treatment plan including but not limited to: Cognitive-Behavioral Therapy (CBT), Behavioral Therapy, Motivational Interviewing (MI), Acceptance and Commitment Therapy (ACT), and Internal Family Systems (IFS).
Qualifications, Skills, Education
Position Duties and Responsibilities/Standards
1. Clinical Duties and Responsibilities:
Provide on-site in person and telehealth psychotherapy to patients experiencing mental health and substance use disorders.
Conduct risk assessments and triage patients who may be experiencing a mental health crisis.
Participate in “warm handoffs” from medical providers and conduct a psychological evaluation to help with diagnosis and treatment of patients.
Complete documentation within 72 hours of patient appointments.
2. Clinical Team Involvement
Collaborate and co-manage patients’ behavioral health care with other disciplines (medical, dental, and optometry) with in the health center including participating in the treatment planning process whenever applicable, with consistent, expeditious feedback.
Participate in weekly meetings with community partners in order to coordinate care for patients at the health center.
3. Referrals and Follow-up
Provide and assist with referrals to outside agencies when needed.
Communicate effectively in speaking and in writing with agencies outside of the health center when needed for patient care.
4. Staff Education
Participate in developing and presenting educational topics to health center staff and communicate partners when needed/asked.
5. Documentation & Coding - Accurately and timely documents and codes all patient care and tracks all referrals to specialty behavioral health care.
6. Meeting Attendance: attends and actively participates in all assigned meetings.
7. Professional Development: remaining current and informed of new developments, research and practices within the field of Behavioral Health as well as issues related to Federally Qualified Health Centers.
8. Professional Relationships: whenever appropriate, gives his/her best effort to promote favorable working relations with all social service agencies, local hospitals and/or health systems and with the general public.
9. Continuous Quality Improvement: works with RHC’s Quality Committee to ensure that the quality of all integrated care operations and services is continuously examined through data collection and analysis.
Other duties as assigned.
Traits
Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers.
Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements.
Treat patients, visitors and coworkers with respect and dignity
Commit to and ensure work is operating in a manner consistent to Raphael Health Center mission
Benefits
Health Insurance
Dental Insurance
Vision
Disability Insurance
Life Insurance
401K
